When Something Goes Wrong With Your Flight, These People Take Charge
Inside a tornado-hardened office in Texas, 1,700 American Airlines employees manage the carrier’s operations, responding to bad weather, plane trouble and ailing passengers. [Source]
Publication Date:Origin: nytimes.com
Category: Airlines and Airplanes
Topics: passengers, ailing, trouble, plane, weather, responding, operations, carrier’s, manage, employees, Airlines, American, Texas, office, tornado-hardened, Inside, Charge, People, These, Flight, Wrong, Something
Source: https://www.nytimes.com/2025/12/21/business/american-airlines-operations-hub.html